What Are Fit Factory's Current Health and Safety Policies?

In order to learn more about our most up-to-date safety policies and procedures please visit

How Do I Book A Spot In Class?

To book a spot in any of our classes you will first need to download the Fit Factory App in the iTunes Store or the Google Play Store. Log in with your Fit Factory app details and click ‘Sign In.’ Don’t have an App account, yet? Select ‘Create an Account’ at the bottom of your screen. You’ll need to scan the barcode on your scan tag and enter your information (name and email) to match the information you used upon joining. Please be sure your membership is registered with MyiClubOnline (MICO), our member portal.

Once you're in the app find the class sign in tab. Find the class you would like to attend, find "Book Class'' and you will now be enrolled in that class. If you do not have a smartphone you can always enroll on our Fit Factory website. On the website find the "Member Resources'' tab and hover over it, look for MICO Login. Sign in on MICO and from there you'll find the class schedule. Next to the class you want you will be able to see "Enroll now" if there are spots available, once you click that you will now be enrolled into class.



How Do I Cancel My Spot In Class If I Can No Longer Make It?

In order to cancel your spot in a class, go back to the class that you signed into class in the app or online. Once you're in, find the class you need to cancel and click “Cancel” at the bottom page - you will then be successfully unenrolled from that class. Thank you for letting us know you can no longer make it!



How Do I Make A Change To My Membership?

Please stop into your home club location and speak with a manager in order to request changes to your membership.

How Do I Temporarily Freeze My Membership?

Please stop into your home club location and speak with a manager in order to request changes to your membership.

How Do I Cancel My Membership?

We hate to see you go, but if you're moving or decide that we're no longer the best fit for you, you can now cancel your membership online. 



What Did Fit Factory Do To Give Back During The COVID-19 Pandemic?

Fit Factory is doing everything it can to help the community during this challenging time. We recently made a $5,000 donation to the MA Covid Relief Fund and are actively working on creating an ongoing partnership that would allow $1 of every MA Membership fee to go directly to the fund. We have also donated $1000 to the North Texas Food Bank, and are working on forming a similar partnership with them. Our team has also donated 1000 surgical masks to local first responders and assisted living centers. We also partnered with the American Red Cross in offering up our health clubs as blood donation centers. In addition to this, we have created resources for our members and the general public including a Home Workout Plan and a Mindfulness At Home E-Book.

What Do I Get When I Refer A Friend?

We love spreading the love! You can refer a friend through Fit Factory Rewards and when that friend checks in for the first time, you'll earn 500 points! Those points can be used to redeem awesome prizes like Fit Factory branded swag, personal training, merchandise from brands like Apple and Nike, top hotels and more! Not part of the FREE Fit Factory Rewards Program? No worries! All you need to do is enter the email address you used with Fit Factory at

Do You Offer Classes or Personal Training?

You're in luck, we offer both! Each one of our clubs offers over 50 Group Fitness Classes each week in specalized studios to enhance the experience of formats including Yoga, Cycle, Zumba, Rowing, and many more! Cick here to view the schedule at the Fit Factory location nearest you!

All of our memberships also include a complimentary Fitness Consultation. During a fitness consultation you'll meet with one of our talented Personal Trainers to learn some new tips, tricks and exercises, as well as to discuss your goals and how to reach them! Click here to schedule yours today!

What Class Formats Do You Offer?

Great question! We offer over 50 classes each week at every Fit Factory location. Our formats range from Zumba, to Cycle, to Yoga and include everything in between. For a complete list of formats and descriptions click here. Please note that class times and formats vary by location. 

How Do I Transfer My Membership To A Different Club?

Please stop into your home club location and speak with a manager in order to request changes to your membership.

How Do I Sign Up For The Mobile App?

You can download the Fit Factory mobile app in the Apple Store or Google Play Store. Prior to logging into the app, make sure you have registered for MyiClub Online (MICO) which is our member portal! If you are already registered but forgot your password, you can reset it right from the login page. When signing into the app for the first time, be sure to click "Login/Sign Up" and then "Create an Account".


Still having trouble?

Contact our App's customer support team by emailing! If you are having trouble getting logged in or registered for MICO, contact Fit Factory's customer care team at


When Is My Annual Fee Due?

Annual fees are billed to a member once per year. Your annual fee billing date is dependent on your join date and membership plan. A staff member at your club can help you determine when your annual fee date is, so just give us a call or stop by the front desk!

Where Do I Go If I Still Have Questions About My Membership?

Your local club is the best place to go for help with any billing-related issues (including requesting refunds). Or, you can update your billing information or review your membership agreement online by clicking here!


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