FREQUENTLY ASKED QUESTIONS

What do I get when I refer a friend?

We love spreading the love! When you refer someone using the "refer a friend" button on our website you'll both receive a free month of membership once they join the Fit Fam! PLUS, there's no limit to how many people you can refer so go ahead and rack up those free months. Please note that 30 day notice is required for your free months to be credited, don't be surpirsed if they don't show up right away!

Do you offer classes or personal training?

You're in luck, we offer both! Each one of our clubs offers over 50 Group Fitness Classes each week in specalized studios to enhance the experience of formats including Yoga, Cycle, Zumba, Rowing, and many more! Cick here to view the schedule at the Fit Factory location nearest you!

All of our memberships also include a complimentary Fitness Consultation. During a fitness consultation you'll meet with one of our talented Personal Trainers to learn some new tips, tricks and exercises, as well as to discuss your goals and how to reach them! Click here to schedule yours today!

What class formats do you offer?

Great question! We offer over 50 classes each week at every Fit Factory location. Our formats range from Zumba, to Cycle, to Yoga and include everything in between. For a complete list of formats and descriptions click here. Please note that class times and formats vary by location. 

How do I sign into classes?

To sign into classes online you'll need to visit our member login page! If you're still having problems reference our online class sign in instructions page!

 

How do I cancel my membership?

We recognize the resulting financial strain placed on many of our members during COVID-19 which is why we are pro-rating all member billing - you will be credited for the amount of time that the club remains closed. Should you still wish to cancel your membership, please reach out to our customer service team at info@fitfactoryclubs.com

How do I temporarily freeze my membership?

We understand that this time of uncertainty in the midst of COVID-19 is stressful and challenging for everyone. All membership dues will be pro-rated for the amount of time that the club is closed. Should you still wish to temporarily freeze your membership, please reach out to our customer service time at info@fitfactoryclubs.com.

How do I transfer my membership to a different Fit Factory club?

In order to transfer your membership to a different location, just send our Customer Care Team an email at info@fitfactoryclubs.com! Be sure to provide your full name as it appears on your agreement, the club location that you currently belong to, and the club location that you would like to be transferred to - we'll take care of the rest!

How do I sign-up for the Mobile App?

You can download the Fit Factory mobile app in the Apple Store or Google Play Store. Prior to logging into the app, make sure you have registered for MyiClub Online (MICO) which is our member portal! If you are already registered but forgot your password, you can reset it right from the login page. When signing into the app for the first time, be sure to click "Login/Sign Up" and then "Create an Account".

 

Still having trouble?

Contact our App's customer support team by emailing support@netpulse.com! If you are having trouble getting logged in or registered for MICO, contact Fit Factory's customer care team at info@fitfactoryclubs.com.

 

When is my annual fee due?

Annual fees are billed to a member once per year. Your annual fee billing date is dependent on your join date and membership plan. A staff member at your club can help you determine when your annual fee date is, so just give us a call or stop by the front desk!

Where do I go if I have questions or need help with the billing for my account?

Your local club is the best place to go for help with any billing-related issues (including requesting refunds). Or, you can update your billing information or review your membership agreement online by clicking here!

What if the location I want to join is not open yet?

If the location you are interested in is not open yet simply click on the "gyms" tab at the top of this page and select the location you're looking for. Once there, be sure to fill out the form to claim your spot on our Founding Member List and we'll send you a link to gain early access to our offers before they become available to the public! The best part? All of our plans are $0 down with no commitment and no payments due until we open, but ONLY for the first 500 members to join. This means that there is absoluetly NO RISK in joining early and taking advantage of the best offers that will ever be available.

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