FREQUENTLY ASKED QUESTIONS

Do you offer classes or personal training?

You're in luck, we offer both! Each one of our clubs offers over 50 Group Fitness Classes each week in specalized studios to enhance the experience of formats including Yoga, Cycle, Zumba, Rowing, and many more! Cick here to view the schedule at the Fit Factory location nearest you!

All of our memberships also include a complimentary Fitness Consultation. During a fitness consultation you'll meet with one of our talented Personal Trainers to learn some new tips, tricks and exercises, as well as to discuss your goals and how to reach them! Click here to schedule yours today!

How do I cancel my membership?

We hate to see you go! But if you must, the process is easy. You can fill out a cancellation form at the front desk of your home club requesting cancellation. Please note that we are unable to process membership cancellations by email or phone, and your cancellation request is subject to 30-day notice, as well as the terms of your membership agreement. Your club staff will be able to review this with you at the time of cancellation, and to answer any questions that you have. If you are cancelling because you’re unsatisfied with your Fit Factory location, please let us know before making your final decision. We welcome feedback and would love the opportunity to improve and hopefully change your mind!

How do I sign into classes?

To sign into classes online you'll need to visit our member login page! If you're still having problems reference our online class sign in instructions page!

 

How do I transfer my membership to a different Fit Factory club?

In order to transfer your membership to a different location, just send our Customer Care Team an email at info@fitfatoryclubs.com! Be sure to provide your full name as it appears on your agreement, the club location that you currently belong to, and the club location that you would like to be transferred to - we'll take care of the rest!

When is my annual fee due?

Annual fees are billed to a member once per year. Your annual fee billing date is dependent on your join date and membership plan. A staff member at your club can help you determine when your annual fee date is, so just give us a call or stop by the front desk!

Where do I go if I have questions or need help with the billing for my account?

Your local club is the best place to go for help with any billing-related issues (including requesting refunds). Or, you can update your billing information or review your membership agreement online by clicking here!

What if the location I want to join is not open yet?

If the location you are interested in is not open yet simply click on the "gyms" tab at the top of this page and select the location you're looking for. Once there, be sure to fill out the form to claim your spot on our Founding Member List and we'll send you a link to gain early access to our offers before they become available to the public! The best part? All of our plans are $0 down with no commitment and no payments due until we open, but ONLY for the first 500 members to join. This means that there is absoluetly NO RISK in joining early and taking advantage of the best offers that will ever be available.

What class formats do you offer?

Great question! We offer over 50 classes each week at every Fit Factory location. Our formats range from Zumba, to Cycle, to Yoga and include everything in between. For a complete list of formats and descriptions click here. Please note that class times and formats vary by location. 

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